We're here to help!

At Timbercreek Communities we believe that it takes more than bricks and mortar to make a community. It takes dedication — to our Residents. We are committed to satisfying and delighting our Residents and creating a better living experience together.

It is important to us that you know how to reach us at all times.

Always contact your onsite Building Team first. If your Building Team cannot answer the question or resolve the issue, please contact your Regional Office for further assistance.

Alberta
  • Calgary
  • Edmonton
Property Manager:
Crystal Hopper
chopper@timbercreek.com
123 10th Ave SW.
Suite 117,
Calgary, AB. T2R 1K8
Phone: 403-453-0720
Winnipeg
Property Manager:
Gina Lopes
glopes@timbercreek.com
160 Smith St.
Suite 200,
Winnipeg, MB. R3C 0K8
Phone: 204-942-5622
Fax: 204-949-1386
Central Ontario
  • Brantford
  • Cambridge
  • Hamilton
Regional Manager:
Pamela Cushman
pcushman@timbercreek.com
150 Darling Street,
Suite 101
Brantford, ON. N3T 6A7
Phone: 519-750-1731
Fax: 519-750-1042
Heron Gate
  • Ottawa
Property Managers:
Becca Fry
bfry@timbercreek.com

Paul Boutros
pboutros@timbercreek.com

Tom MacKay
tmackay@timbercreek.com
2870 Cedarwood Dr.
Suite 100,
Ottawa, ON. K1Y 2Y9
Phone: 613-739-9508
Fax: 613-739-5360
Ottawa (Downtown)
  • Ottawa
Regional Manager:
Robert Smeaton
rsmeaton@timbercreek.com
2870 Cedarwood Dr.
Suite 100,
Ottawa, ON. K1Y 2Y9
Phone: 613-739-9508
Fax: 613-739-5360
Kitchener / Waterloo
Regional Manager:
Kim Stumpo
kstumpo@timbercreek.com
300 Regina Street North
Waterloo, ON. N2J 4H2
Phone: 519-725-3773
London
Regional Manager:
Christa Gibbs
cgibbs@timbercreek.com
396 Queens Ave.
Suite 101,
London, ON. N6B 1X7
Phone: 519-679-8700
Fax: 519-679-8891
Toronto East
  • Toronto
  • Oshawa
  • Richmond Hill
Regional Manager:
Hero Mohtadi
hmohtadi@timbercreek.com
1867 Bloor St.
Mississauga, ON. L4X 1T4
Phone: 905-270-9467
Fax: 905-270-4976
Toronto West
  • Toronto
  • Mississauga


  • Brampton
  • Burlington
  • Guelph
  • Oakville
Regional Manager:
Susan Drakes
sdrakes@timbercreek.com

Property Manager:
Sandra Jannetta
sjannetta@timbercreek.com
1867 Bloor St.
Mississauga, ON. L4X 1T4
Phone: 905-270-9467
Fax: 905-270-4976
Windsor
Property Manager:
Juliana Swartz
jswartz@timbercreek.com
13 Ellis St. East
Windsor, ON. N8X 4T9
Phone: 519-255-1055
Fax: 519-255-9783
Nova Scotia
  • Halifax
  • Lower Sackville
Regional Manager:
Wendy Adams
wadams@timbercreek.com
41 Cowie Hill Rd.
Halifax, NS. B3P 2M7
Phone: 902-405-4130
Fax: 902-405-4132
Quebec
  • Montreal Downtown East (East of Rue University, Horizon Tower & Le Sommet)
  • Saint-Laurent


  • Montreal Downtown West (Properties West of Rue University)
  • Côte St-Luc
  • Dollard-des-Ormeaux
  • Longueuil
  • Pointe-Claire
  • Verdun
Property Manager:
Delphine Surgent
dsurgent@timbercreek.com


Property Manager:
Dora Iantomasi
diantomasi@timbercreek.com
99 Place Charles LeMoyne, #101
Longueuil, QC. J4K 4Y9
Phone: 450-679-6010
Fax: 450-651-0956

Looking to make a Timbercreek Community your home?

Timbercreek Communities is proud to be a part of 27 communities across Canada. We know that choosing a place to call home is a big commitment and we want to ensure you can call your Timbercreek community "A Great Place to Live". Whether you are a student moving away to college, a family looking for a quiet suburban home, or a busy professional seeking a vibrant urban community, Timbercreek’s portfolio has choices to suit everyone. We look forward to welcoming you home.


Please click on your desired city for more information about our properties in each city.

If you are unsure which property will best suit your needs, please contact the Regional Office for the city you are interested in.

To view all our properties: Find Your Home

It is important to us that you know how to reach us at all times.

We are here to serve you. Whether you have an emergency at 3 am or you have a question that we are having trouble answering or you have feedback about your experience, Resident Relations can help.


Resident Emergency Line:
1-855-722-9967

Call the Resident Emergency Line if you have an emergency that needs immediate attention and the Building Office is closed.

For life safety emergencies, please call 911 for police, fire or ambulance before calling the Resident Emergency Line.

The Resident Emergency Line should be used for the following emergencies:

  • Fire, (call 911, then the Resident Emergency Line) fire alarm or smoke detector
  • Gas smell
  • No heat, hot water, water or power
  • Water leak or flood
  • Elevator not working or person stuck in the elevator
  • Refrigerator not working
  • No working toilet in your suite
  • Locked out of the building or your suite
  • Loud noise (i.e. loud party; in Quebec call the police directly after 11pm)
  • Fight or domestic dispute (call 911, then the Resident Emergency Line)

Resident Relations at Toronto Head Office:

1-844-431-1071 or residentrelations@timbercreek.com

Contact the Resident Relations Team, if your Building Team and the Regional Office cannot answer your question or resolve your issue. Resident Relations is available Monday to Friday, 9 a.m. to 5 p.m. EST. All calls or emails will be returned by Resident Relations within 48 business hours.

Collections Team:

1-866-898-8868 or 416-306-9967

Contact the Collections Team if

  • You are a current Resident and have received a call from the Collections Team
  • You are a past Resident and have an outstanding balance from your residency at a Timbercreek property

It is important to us that you know how to reach us at all times.

We are committed to delivering an unparalleled customer experience. We are all focused on creating a "Great Place to Live". So, if you have question, concern or feedback that our Building or Regional Team couldn't help with, please contact us.

A Home for Your Career

At Timbercreek, we are driven by people with great ideas, people who are talented, committed, smart, and share our core values of integrity, respect, fairness, and accountability. We are committed to providing a professional and collegial culture, a continuous learning environment, and competitive compensation, benefits, recognition and reward programs. Our team is truly our greatest asset.

Interested in joining Timbercreek Communities. Click here.